Refund & Return Policy
Hassle-Free Returns for Your Satisfaction
Freshsight: Refund and Return Policy
At Freshsight, we are committed to providing you with the highest quality eyeglasses, contact lenses, and spectacles. However, we understand that sometimes a product may not meet your expectations or requirements. To ensure your satisfaction and peace of mind, we have outlined our refund and return policy below:
Returns and Exchanges:
- We accept returns and exchanges within 5 days from the date of purchase.
- The product must be in its original condition, unused, and in its original packaging.
- If you received a defective or damaged product, please contact us immediately for assistance.
Refunds:
- Refund claim only within 48 hours after parcel received
- A restocking fee may apply for returns that are not due to defects or damages.
- Shipping fees are non-refundable unless the return is due to a manufacturing defect or an error on our part.
Prescription Eyewear:
- Prescription eyewear (including eyeglasses and spectacles) can only be returned or exchanged if there is a defect in the prescription or manufacturing.
- Prescription lenses cannot be refunded or exchanged once they have been fitted into frame
Contact Lenses:
- Opened boxes of contact lenses cannot be returned or exchanged unless they are defective.
Process for Returns and Exchanges:
- To initiate a return or exchange, please contact our customer service team either by phone or email.
- You will be provided with instructions on how to return the product.
- Please include your order number and reason for return/exchange in your communication with us.
Exceptions:
- Custom-made or personalized products may not be eligible for return or exchange unless they are defective.
- Clearance or sale items may have different return or exchange policies, which will be clearly stated at the time of purchase.
Refund Processing Time:
- Once we receive the returned product, please allow 3-5 business days for the refund to be processed.
Contact Us:
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact.
Toll-free number: 1800-571-9979Â
Email: care@freshsight.in
Email: support@freshsight.in
